FAQs

Find answers to your most common questions about Nova Mart’s baby products, shipping, returns, and more. We’ve got you covered!

How long does delivery take?

Standard delivery takes 3–5 business days. Express shipping is available at checkout for faster delivery.

What is your return policy?

We offer hassle-free returns within 30 days of purchase. Items must be unused and in their original packaging.

Do you ship internationally?

Yes, we ship worldwide! Shipping rates and delivery times will vary based on your location.

Are your products safe for babies?

Absolutely! All our products are made with baby-safe, non-toxic materials and tested for quality and safety.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna (if applicable).

Can I cancel or modify my order?

If your order hasn’t shipped yet, please contact us immediately to cancel or make changes.

How do I contact customer support?

You can reach us through our Contact Us page

Do you have a size guide?

Yes, size guides are available on each product page to ensure the perfect fit for your little one.

What happens if I receive a damaged item?

If an item arrives damaged, please contact us within 7 days with photos of the product, and we’ll sort it out.

Are your products eco-friendly?

Many of our products are made with sustainable materials and eco-conscious practices.

Do you offer discounts or promotions?

Yes! Keep an eye on our homepage or sign up for our newsletter to receive exclusive offers.

Where are your products made?

We work with trusted suppliers from around the world to bring you high-quality baby products.